Proposal · GBP Portfolio Recovery

01 · Our Reading

This is a portfolio-level compliance issue.

Not five unrelated appeals. A holding company managing multiple brands and branches under a shared Google account structure faces systemic vulnerability — one profile's suspension or verification failure can cascade across the entire portfolio.

01.A

Shared account exposure

Multiple brands — Sonas Roastery, Zafrani, Big Deal Mart — appear to live under a single Google account or Business Group. A suspension or verification failure on one profile can affect the standing of others in the same account.

01.B

Separate eligibility, separate evidence

Each brand and branch must independently satisfy Google's verification criteria. Same-brand branches need distinct premises evidence. Different brands need distinct ownership and authorisation documentation. One bundle of evidence won't work for all five.

01.C

Repeated corrections and rejections

When Google rejects an appeal, the next submission faces higher scrutiny. Repeated failed attempts can harden Google's position. A fresh, evidence-led approach — not another round of the same documents — is what moves the needle.

02 · Business Portfolio Information

Ten profiles visible. Five selected for recovery.

The supplied screenshots from Google Business Profile Manager show 10 profile rows across multiple brands, locations and statuses. The quotation below covers five confirmed listings. Any additional profile beyond those five requires a written scope adjustment.

Business shown	Location shown	Status shown
SONAS ROASTERY BR-1	CC6V+GGW, Ajman	Verified
SONAS ROASTERY — Branch 09	9FJC+3JP, Ajman	Verified
SONAS ROASTERY SHARJAH BR 2	Al Dhaid, Sharjah	Verification required
ZAFRANI — Al Dhaid	7VQP+533, Al Dhaid, Sharjah	Verification required
Zafrani-Al Dhaid	7VQP+533, Al Dhaid, Sharjah	Verification required
Big Deal Mart	Sajaa Industrial Area, Sharjah	Suspended
SONAS ROASTERY BR-3	9FPP+G3W, Ajman	Verification required
SONAS ROASTERY BR-4	9FPP+G3W, Ajman	Verified
SONAS ROASTERY BR-6	CHR2+5HP, Ajman	Verification required
ZAFRANI — AL JERF	CGJM+JG5, Ajman	Verification required

Portfolio observations: Several Sonas Roastery branch profiles appear across multiple Ajman locations. Two Zafrani entries reference the same Al Dhaid plus-code — a potential duplicate risk that requires investigation, not an assumption of violation. Big Deal Mart is visibly marked suspended. The portfolio contains mixed statuses: verified, verification required, and suspended. Brand relationships, branch eligibility, physical premises, signage and ownership documentation must be validated before any restructuring or appeal submission.

Scope confirmation: Pricing in Option A and Option B covers five confirmed listings only. Any additional profile beyond those five requires a written scope adjustment before work commences.

03 · Profile Evidence

What the rejection reasons tell us.

Based on the screenshots supplied, four issues are visible that align with common Google verification rejection patterns. Each points to a specific gap in the evidence chain.

FINDING 01

Authorisation was not demonstrated

Google indicated that the verification video did not show proof that the person recording was authorised to represent the business. This typically means the video lacked clear connection between the individual, the premises, and documented management authority.

FINDING 02

Business name not shown on legitimate assets

Google expects the registered business name on permanent signage, branded vehicles, invoices, utility bills, or other genuine operational assets. A mismatch between the profile name and what appears in evidence is one of the most common rejection triggers.

FINDING 03

The video did not clearly show the business

The submitted video failed to sufficiently connect the physical premises — storefront, interior, equipment, staff, or operations — to the profile being verified. Google's reviewers need an uninterrupted visual narrative from street to workspace.

FINDING 04

Mixed statuses across the portfolio

Some profiles appear verified, others require verification, and at least one is suspended. This mixed-status pattern within a single account structure increases the risk that a problem on one profile affects others in the same Business Group.

Per-location evidence checklist — every profile will need:

Permanent exterior signage showing business name
Entrance and street context (wide shot)
Interior and staff-only access areas
Tools, equipment, stock or operational setup
Branded business documents (invoices, licences, utility bills)
Proof of management authority (trade licence, authorisation letter)
Uninterrupted video route from street to interior

04 · Your Service Providers

Two specialist firms. One office.

GBP recovery and website delivery handled by GNEXT and GXLOCATE — both operating from a single floor in MBZ City, Abu Dhabi.

Website & Digital Credibility

GNEXT LLC

Full-Service Digital Agency

Full-service digital agency specialising in website development, brand strategy, software, automation and performance marketing for UAE businesses. GNEXT builds the digital credibility foundation that supports Google's verification standards.

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Role: Website design, content structure, hosting, technical setup, digital credibility foundation

info@gnext.ae · www.gnext.ae

+971 55 611 5985 · +971 50 611 5911

GBP Recovery & Local Authority

GXLOCATE

Local SEO & GBP Specialist

Local SEO and Google Business Profile specialist supporting UAE companies with profile compliance, reinstatement, Maps optimisation and location authority. GXLOCATE handles the audit, corrections, appeals and verification preparation.

🏆 WordPress 2025 🏆 Web Dev 2025 🏆 SEO 2025

Role: Portfolio audit, profile corrections, appeals, verification preparation, reinstatement handling, authority building

info@gxlocate.com · www.gxlocate.com

+971 58 556 8611

Both firms based at Mazyad Mall, Tower 1, Office 603, MBZ City, Abu Dhabi · UAE

05 · Exactly Two Options

Website and authority building. Or document-led recovery.

Two clearly defined commercial paths. Option A includes a new website and full authority building for all five locations. Option B focuses exclusively on portfolio audit, evidence preparation, and reinstatement handling — without a website.

Confirmed Five-Listing Scope

Listing	Location	Status	Service
Big Deal Mart	Sajaa Industrial Area, Sharjah	Suspended	Recovery & reinstatement
Sonas Roastery BR-3	Ajman	Verification required	Verification handling
Sonas Roastery BR-4	Ajman	Verified & live	One-time optimisation only
Sonas Roastery BR-6	Ajman	Verification required	Verification handling
Zafrani — Al Jerf	Ajman	Verification required	Verification handling

Recovery or verification handling applies to four listings. Sonas Roastery BR-4 (already live) receives one-time optimisation. Authority building covers all five.

★ Recommended

Option A · With Website

Website, authority building
and GBP recovery

Build credibility. Support reinstatement. Own the digital foundation.

AED 9,650 + 5% VAT

One-time · 50% upfront, 30% after website + corrections, 20% after appeal submission

The recommended path for a holding company that needs both immediate GBP recovery and a long-term digital credibility foundation that Google's verification process expects to see.

Pricing Breakdown

Website design and development	AED 3,500
Website content and keyword research	AED 500
Technical and local SEO setup	Included
Domain, hosting and SSL — first year	AED 750
Verification/reinstatement handling — AED 800 × 4	AED 3,200
One-time optimisation of Sonas Roastery BR-4	AED 500
Authority building for all five locations	AED 1,200
Total	AED 9,650

Website Scope

Home, About, Brands, Services, Locations, Contact pages
Dedicated content for relevant brands and branches
Mobile-responsive design
Basic English content
Service and location keywords
Google Maps integration
Contact forms and social links
Client ownership of domain, hosting, content and admin access

Live Profile Optimisation — Sonas Roastery BR-4

Primary and secondary category review
Business description optimisation
Services, products and attributes review
Opening hours and contact details check
Website and map-link consistency review
Photo and content recommendations
Basic local SEO optimisation recommendations

The website supports brand and location consistency but does not guarantee Google reinstatement.

Select Option A →

Option B · Without Website

Document-led GBP recovery
for all five listings

Focused reinstatement. No website build.

AED 6,150 + 5% VAT

One-time · 50% upfront, 50% after corrections and appeal submission

A pure recovery path for clients who already have a website or prefer to address GBP compliance independently of a web build.

Pricing Breakdown

Portfolio audit and account-structure review	AED 1,250
Document and evidence review	Included
Verification/reinstatement handling — AED 1,100 × 4	AED 4,400
One-time optimisation of Sonas Roastery BR-4	AED 500
Follow-up and eligible escalation support	Included
Total	AED 6,150

Included Recovery Scope

Review all five profile statuses
Review previous rejection history
Assess account ownership and Business Group structure
Check names, categories, addresses, phone numbers and websites
Review all available evidence
Create separate verification checklist per location
Correct profiles where permitted
Prepare and submit appeals
Handle reinstatement follow-up
Support video, email or live verification when requested

Live Profile Optimisation — Sonas Roastery BR-4

Primary and secondary category review
Business description optimisation
Services, products and attributes review
Opening hours and contact details check
Website and map-link consistency review
Photo and content recommendations
Basic local SEO optimisation recommendations

Select Option B →

06 · Side-by-Side

Option by option, line by line.

A single matrix so the decision is clear.

Scope item	Option A — With Website AED 9,650 ★	Option B — Without Website AED 6,150
GBP Recovery & Compliance
Portfolio and account-structure audit	✓ All five listings	✓ All five listings
Profile correction and appeal handling	✓ AED 800 × 4	✓ AED 1,100 × 4
Verification-video preparation	✓	✓
One-time optimisation — BR-4 (live)	✓ AED 500	✓ AED 500
Authority building — all five locations	✓ AED 1,200	—
Eligible follow-up and escalation	✓	✓
Website & Digital Foundation
New website (6+ pages)	✓ AED 3,500	—
Content and keyword research	✓ AED 500	—
Technical and local SEO setup	✓ Included	—
Year 1 domain, hosting and SSL	✓ AED 750	—
Commercial
Total before VAT	AED 9,650	AED 6,150
Payment schedule	50% / 30% / 20%	50% / 50%
Client owns all assets	✓	✓

07 · Discovery to Follow-Up

Five phases. Google-led timeline.

Internal audit and preparation runs approximately 5–10 working days after receiving complete information. The website build under Option A takes approximately 15–20 working days. Google's review timeline is outside our control and may range from several days to several weeks.

PHASE 01

Days 1–3

Discovery

Kickoff call · confirm the five listings in scope · collect all existing evidence, rejection history, trade licences and account access.

PHASE 02

Days 3–7

Portfolio Audit

Account-structure review · Business Group mapping · name, category, address and phone audit across all five profiles · per-location evidence gap analysis.

PHASE 03

Days 5–10

Evidence & Corrections

Per-location evidence checklist · profile corrections where permitted · document preparation · verification-video scripting and guidance.

PHASE 04

From Day 8

Appeals & Verification

Submit appeals for suspended and verification-required profiles · support video, email or live verification as Google requests · monitor for decisions.

PHASE 05

Google-led

Follow-Up

Google's review timeline is beyond our control. Profiles may receive decisions at different times. We handle eligible follow-up and escalation throughout.

Timeline disclosure: Internal audit and preparation takes approximately 5–10 working days after receiving complete information. The website under Option A requires approximately 15–20 working days. Google's review may take several days to several weeks. Profiles may receive decisions at different times. We never promise an exact reinstatement date — anyone who does is guessing.

08 · Relevant Experience

We've done this before.

Three representative engagements that demonstrate our approach to GBP compliance, reinstatement and verification — drawn from our portfolio of UAE clients.

CASE 01

Repeated suspension recovery

A UAE service business faced three consecutive GBP suspensions over six months. Previous appeals had been submitted with insufficient premises evidence. We restructured the evidence package, produced a guided verification video script, and secured reinstatement on the next submission.

CASE 02

Video and live verification support

A multi-branch retailer in the Northern Emirates needed simultaneous verification for four locations. We prepared individual evidence checklists per branch, coached on-site staff through Google's live video verification, and achieved verified status for all four within a single review cycle.

CASE 03

Affiliation and ownership confirmation

A holding company with distinct trading names under one group struggled to demonstrate the connection between the legal entity and its operating brands. We mapped the corporate structure to Google's documentation requirements and submitted a structured ownership packet that satisfied the reviewer.

Client names are omitted for confidentiality. Previous outcomes demonstrate experience but do not guarantee the result of a new Google review. Every profile is assessed independently by Google's moderation team.

09 · Commercial Terms

Clear terms. No surprises.

Payment schedules, ownership, what happens if reinstatement fails, and what optional recurring services look like — all stated plainly.

Option A — Payment Schedule

50% at confirmation (AED 4,825 + VAT)
30% after website completion and profile corrections (AED 2,895 + VAT)
20% after agreed appeals are submitted (AED 1,930 + VAT)

Option B — Payment Schedule

50% at confirmation (AED 3,075 + VAT)
50% after corrections and appeal submission (AED 3,075 + VAT)

If reinstatement is not successful

We review the new rejection reason, make eligible corrections, and submit one additional appeal or escalation attempt where Google permits. There is no guarantee of reinstatement — Google's review process is independent and final. The fee is for professional work performed and is not refundable solely due to Google's decision.

Recurring Charges

No mandatory monthly GBP charge
Option A: hosting and domain renew from Year 2
Website maintenance, SEO and ongoing GBP management are optional

Ownership

Client owns the domain
Client owns the hosting account
Client owns all content
Client receives full administrative access to all accounts